UPDATED JUNE 25, 2007
After consulting with our factory, we have decided to issue an immediate recall
of this item. Customers who received this item are urged to inspect the large
disc on the base for damage in the form of peeling/tearing, noticeable varnish
smears, or Styrofoam damage.
YOU RECEIVED A DAMAGED APHRODITE IX AP STATUE:
Please email firstname.lastname@example.org by
May 10, 2007 to notify us if your statue is damaged, so that we can
arrange for shipping the statue back to the Studio for repair or replacement.
(NOTE: This only applies to statues ordered direct from The CS Moore Studio Ltd.
If you ordered through another source you are urged to contact the seller to
arrange return of the item to our Studio.)
will issue return call tags for statues that were shipped to you via UPS or
FedEx, or will issue a shipping refund for statues shipped via USPS.
must be received at our Studio in saleable condition (with the exception of the
disc defect), so please take care in repacking the piece for return. Returns
sent via USPS should be sent to:
CS Moore Studio Ltd.
PO Box 695
Parkton, MD 21120
returned to The CS Moore Studio will be handled in one of two ways:
the large disc has noticeable varnish smears or minor Styrofoam damage but NO
TEARS OR PEELING, we will attempt to correct the piece at the Studio. We have
tested a solution on several pieces at the Studio with great success, and the
corrected pieces look beautiful. Pieces that fall in this category will be
corrected within a relatively short time period and returned to the customer at
our expense. Customer will get the same piece/number back that they
the large disc has ANY tears or peeling, we will make a note of the number the
customer received, and will return the piece to the factory in China for repair.
Customers will be issued refunds for pieces that need to be returned to the
factory, and will be re-invoiced when the corrected piece arrives at the Studio
(unless the customer wishes to cancel his/her order, in which case a refund will
be issued and the order will be cancelled.) Again, customers will get the same
piece/number back that they return, at no additional shipping
YOU DID NOT RECEIVE YOU APHRODITE IX AP STATUE YET:
We will issue refunds to customers who did not receive the statue, and
will re-invoice them when the corrected pieces arrive at the Studio in September (unless the
customer wishes to cancel his/her order, in which case a refund will be issued
and the order will be cancelled.)
with questions about this issue can contact us at email@example.com. Thank you for your continued
patience and we apologize for the inconvenience and